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Mail convert4/6/2023 To put an In-Place Hold or a Litigation Hold on a shared mailbox, you must assign an Exchange Online Plan 2 license or an Exchange Online Plan 1 license and an Exchange Online Archiving add-on license to the shared mailbox. Inbox rules are preserved after the user mailbox is converted to a shared mailbox. However, if you don't reset the password, the original username and password will continue to work on the shared mailbox after the conversion is finished. You don't need to reset the account password of the user mailbox. If you've already deleted the user account, see Convert the mailbox of a deleted user. If you assign an Exchange Online Plan 1 license and an Exchange Online Archiving add-on license to the shared mailbox, you can enable auto-expanding archiving for additional archive storage capacity.ĭon't delete the old user's account, because the account is required to anchor the shared mailbox. To increase the size limit to 100 GB, assign an Exchange Online Plan 2 license to the shared mailbox. You might need to delete a bunch of large messages (say, messages with attachments) from the shared mailbox to shrink it down so you can remove the license. Without a license, shared mailboxes are limited to 50 GB. After converting the user mailbox to a shared mailbox, you can remove the license from the user's account. If you've removed the license, add it back so you can convert the mailbox. Otherwise, you won't see the option to convert the mailbox. The user mailbox needs a license assigned to it before you convert it to a shared mailbox. Here are some really important things that you need to know: With Business Assist, you and your employees get around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use. If you need help with the steps in this topic, consider working with a Microsoft small business specialist.
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